Olga April 14th, 2017

Update: New survey, action, notification type, redesigned NPS and small improvements

A lot's going on, so let's jump straight into the update :)

We've updated the Email NPS survey theme!

Many of Intercom integration users asked us about surveying their customers without redirecting them to a landing page after the first question. This is why we've built Intercom Themed Surveys - they look like Intercom messages, but all of the survey steps take place within the widget.

Users who need to act on the feedback right when it happens should take a look at Survey notifications. We'll send you an email with responses of every single respondent after the survey is submitted. You can set it up in the Launch section.

If you're using a chat service on your website, you can open a chat window at the end of your survey. Why would you? Let's say that you want to prompt someone to reach out to you or someone states that navigating your website is problematic - this is where "Start a Chat" step will be useful.

We're now prompting you to save your survey before leaving the Questions section to avoid any data losses, as well as to choose messaging service provider before you start adding questions to in-message surveys - just to make sure that you always use a correct version of the snippet.

We've also added support for Pardot version 4 API. You can change a version that you're using in integration's settings.

New Features

  • Intercom Themed Surveys

  • Survey notifications

  • "Start a Chat" survey step

  • New Email NPS survey theme


  • Pardot API version 4 support

  • Launch section for in-message surveys now prompts users to choose a provider of messaging services

  • Users will now be prompted to save changes before leaving "Questions" section

  • Change of credit card details is now available within the app

  • Information about views and response rate for questionnaires, in-message and email surveys was removed from the Dashboard

Daniel December 31st, 2016

Update: December Updates

After the initial public of new types of surveys two months ago, we've made a number of tweaks based on feedback and data collected. There's plenty more to come, and we'll be continuing to make significant changes based on your feedback. As always, keep sending through any issues you find so we can patch them moving forward.

New Features

  • Geckoboard NPS integration


  • Survey logic configuration improved

  • Questions section got new design

  • New survey types available in surveys library


  • Responsive menu fixed

  • Multiple choice question bug fixed

Daniel November 30th, 2016

Update: New surveys library

We've just released shiny and new surveys library. You can now test the survey with just a single click. Explore the library of predefined templates divided into categories. You can use them as they are or modify them to meet your needs.

Daniel November 10th, 2016

New Feature: Partnership with Google Tag Manager

After a just-released update of Google Tag Manager, Survicate tag is available in GTM templates. It means that plugging Survicate to show targeted website surveys and feedback widgets to visitors is as easy as never before. You don’t need to create a custom tag anymore – just choose Survicate from available templates, paste your Survicate tracking code and you’re ready to go!

Daniel November 1st, 2016

Update: New survey types

We've just released the biggest Survicate update ever. So far it was all about surveying website visitors with targeted website surveys.

Now you’re able to:

- Build full page questionnaires that are easy to complete in seconds

- Allow customers to share their opinions with user-initiated feedback widget

- Send out in-message surveys that can be answered within an email inbox or message.

- Research Net Promoter Score via email or in-message


Create a customisable landing page with series of questions you can redirect your website visitors to. Great for deep research. It works much better that ordinary, long questionnaires, as it shows questions in sequence, so it feels quick to fill out.

In-message surveys

Embed your first survey question in email or in your chat - ask unlimited follow-up questions depending on the first answer. Great for researching satisfaction or customer service.

E-mail NPS surveys

Research your Net Promoter Score with email surveys sent to customers. Ask a follow-up question about reasons for certain answers to get even more actionable data. Use collected insights to increase customer loyalty and decrease churn rate.

New Features

  • In-message surveys

  • E-mail NPS surveys

  • Questionnaires


  • New e-mail template for lead alerts

Daniel October 26th, 2016

Update: Intercom integration

You can now embed single and NPS questions into your Intercom messages and emails and have answers integrated into respondents' Intercom profiles. Have a look at our refreshed integration page here.