Olga July 4th, 2017

Update: Image uploading, support account access & progress bars

What we've built:

1) Long-awaited image upload is now available for Questionnaires, landing pages in in-message surveys and for Intercom Themed Survey. You won't have to upload pictures or company logos from links. Instead, you can just click on the Upload logo button and simply pick it from the list of your files. We'll handle the hosting.

What's more, we're going to add image upload feature to survey steps, too. In effect, you won't need to use coding for adding logos to question intros. Quite cool, isn't it?

(Oh, and please don't pay attention to our logo being almost invisible in the picture above - it has to be white in order to be properly displayed on the dark background)


2) You talked and we listened. You wanted your respondents to see their progress, so progress bars were added to Targeted Website Surveys. You can enable and disable them in the Design section.

Here's the same survey with bars enabled and disabled.


3) Survey author are displayed in the dashboard, so you can quickly distinguish surveys created by you from those created by your colleagues. Please note that this change applies only to newly created surveys. We won't add authors to existing surveys.


4) We know that troubleshooting might sometimes get complicated, especially with long screenshot back-and-forths. From now on, you can grant support access to your account - thanks to that our team will be able to take a look at your setup and check what's causing your problems. This feature is available from our Help&Chat widget hiding behind a round button with a question mark in the bottom-right corner of Survicate. You will need to specify for how long the access will be granted. And no worries, we won't be able to change your setup.

Inviting support agents to your account won't eat up your users limits.


5) We've also added new filters to calendars which we hope will make it easier for you to filter your answers or pick time periods during which surveys will be active. You can quickly filter it by day, week, month or a quarter. No changes to custom range filters.


What we've fixed:

1) Email notifications (which you seem to love and we love that!) could be quite moody and display data from contact forms selectively. We're on better terms now, so full contact info is displayed. Including ZIPs!

2) In-message survey previews in the Design section were refusing to reload after survey completion. They do reload now.

3) We also fixed our probably-the-most-annoying-thing-ever! We weren't able to generate an in-message survey snippet if the first, text-only question was removed from the survey. You'd probably expect some very sophisticated logic behind this fix, but actually we simply made it impossible to remove the first question from in-message surveys. Well, as they say: simplicity makes for less stress and more happiness :D

4) If you forgot to save questions and answers in single- and multiple-choice questions, previews weren't displaying correctly. Instead, they showed "null". It's fixed now, no more nulls.

5) Marketo made changes to their data format. Because of that, reports from in-message surveys distributed via Marketo didn't contain respondents data. Snippets received a royal treatment, reports contain full data and are compliant with Marketo's current requirements again.


Coming up next:

- Integration with session recording tools - you'll be able to associate respondents' sessions and recordings with Survicate responses. Perfect for website optimization, deep research and troubleshooting.

- Organizations - a completely new way to manage your account and users accesses to your projects.

- Major UX improvements to integrations & add-ons.

- Intercom integration improvement - sending text answers as new conversations in Intercom.


New Features

  • Surveys' authors are now displayed in the dashboard

  • It's now possible to upload images and logos to Questionnaires, landing pages in in-message surveys and to Intercom Themed Surveys

  • New filters in Answers analysis

  • You can now quickly invite our support team to your account during troubleshooting from within our Help&Chat section

  • Progress bars for Targeted Website Surveys

Bugfixes

  • Email notifications now contain all information from contact forms

  • Fixed a bug that was causing empty single choice and multiple choice questions to be incorrectly presented on survey previews

  • Fixed a bug preventing in-message snippets from being generated after removing the first survey question.

  • Previews of in-message surveys now reload after survey completion

  • In-message survey snippets for Marketo were updated and are now compliant with Marketo's current requirements

Olga May 30th, 2017

Update: Brand new Feedback Academy, loading time fixes and return of dashboard metrics

Lots of our users didn't know that we're producing tons of resources to make their jobs easier - tips, tricks, question examples and many more. We've decided that it's the high time to let Feedback Academy get into the limelight, so we gave it a complete redesign. Check it here.


What's more, Feedback Academy is now accessible within our Help&Chat widget in the app - perfect for those little moments when you need some inspiration for new questions.


Dashboard metrics are back! Counters for survey views, engaged respondents and response rate are now updated in real time.

Those of you who complained about delays in surveys' loading - worry no more! In some cases, you might have seen a raw text in the upper left corner of the window or in the preview before the survey was fully loaded. This bug could also cause delays in website surveys' loading. That's not the case anymore, loading is now smoother than ever.


Integrations&tagging section is now available for smiley scale questions which means that from now on you can send data from this simple satisfaction measurement to your integrated apps, or save it in respondents' profiles in Survicate.

We want to help you build more inclusive websites - this is why Feedback Widget is now compliant with accessibility rules. Our compliance guidelines are based on WGAC 2.0 Level A and AA guidelines and their success criteria.


Our awesome product team is doing a great job behind the scenes with improving app's performance, so if you noticed that everything seems to be running faster... Brace yourself. We're just getting started :)


Coming soon:

- New integrations engine

- Content Delivery Network for all types of surveys


Updates

  • Brand new Feedback Academy with a content that helps you collect feedback effectively. Available to all users within Survicate panel.

  • Tagging, mapping and integrations is now available for smiley scale question.

  • Feedback Widget complies with accessibility rules (WGAC 2.0).

Bugfixes

  • Fixed an issue with dashboard metrics - survey views, engaged respondents number and response rate are now updated in real time

  • Fixed an issue when survey style was loaded with a delay, after the survey content.

  • Fixed an issue with custom survey attributes not being attached to notifications.

Olga April 14th, 2017

Update: New survey, action, notification type, redesigned NPS and small improvements

A lot's going on, so let's jump straight into the update :)

We've updated the Email NPS survey theme!

Many of Intercom integration users asked us about surveying their customers without redirecting them to a landing page after the first question. This is why we've built Intercom Themed Surveys - they look like Intercom messages, but all of the survey steps take place within the widget.

Users who need to act on the feedback right when it happens should take a look at Survey notifications. We'll send you an email with responses of every single respondent after the survey is submitted. You can set it up in the Launch section.

If you're using a chat service on your website, you can open a chat window at the end of your survey. Why would you? Let's say that you want to prompt someone to reach out to you or someone states that navigating your website is problematic - this is where "Start a Chat" step will be useful.


We're now prompting you to save your survey before leaving the Questions section to avoid any data losses, as well as to choose messaging service provider before you start adding questions to in-message surveys - just to make sure that you always use a correct version of the snippet.

We've also added support for Pardot version 4 API. You can change a version that you're using in integration's settings.


New Features

  • Intercom Themed Surveys

  • Survey notifications

  • "Start a Chat" survey step

  • New Email NPS survey theme

Updates

  • Pardot API version 4 support

  • Launch section for in-message surveys now prompts users to choose a provider of messaging services

  • Users will now be prompted to save changes before leaving "Questions" section

  • Change of credit card details is now available within the app

  • Information about views and response rate for questionnaires, in-message and email surveys was removed from the Dashboard

Daniel December 31st, 2016

Update: December Updates

After the initial public of new types of surveys two months ago, we've made a number of tweaks based on feedback and data collected. There's plenty more to come, and we'll be continuing to make significant changes based on your feedback. As always, keep sending through any issues you find so we can patch them moving forward.


New Features

  • Geckoboard NPS integration

Updates

  • Survey logic configuration improved

  • Questions section got new design

  • New survey types available in surveys library

Bugfixes

  • Responsive menu fixed

  • Multiple choice question bug fixed

Daniel November 30th, 2016

Update: New surveys library

We've just released shiny and new surveys library. You can now test the survey with just a single click. Explore the library of predefined templates divided into categories. You can use them as they are or modify them to meet your needs.

Daniel November 10th, 2016

New Feature: Partnership with Google Tag Manager

After a just-released update of Google Tag Manager, Survicate tag is available in GTM templates. It means that plugging Survicate to show targeted website surveys and feedback widgets to visitors is as easy as never before. You don’t need to create a custom tag anymore – just choose Survicate from available templates, paste your Survicate tracking code and you’re ready to go!

Daniel November 1st, 2016

Update: New survey types

We've just released the biggest Survicate update ever. So far it was all about surveying website visitors with targeted website surveys.

Now you’re able to:

- Build full page questionnaires that are easy to complete in seconds

- Allow customers to share their opinions with user-initiated feedback widget

- Send out in-message surveys that can be answered within an email inbox or message.

- Research Net Promoter Score via email or in-message

Questionnaires

Create a customisable landing page with series of questions you can redirect your website visitors to. Great for deep research. It works much better that ordinary, long questionnaires, as it shows questions in sequence, so it feels quick to fill out.

In-message surveys

Embed your first survey question in email or in your chat - ask unlimited follow-up questions depending on the first answer. Great for researching satisfaction or customer service.

E-mail NPS surveys

Research your Net Promoter Score with email surveys sent to customers. Ask a follow-up question about reasons for certain answers to get even more actionable data. Use collected insights to increase customer loyalty and decrease churn rate.


New Features

  • In-message surveys

  • E-mail NPS surveys

  • Questionnaires

Updates

  • New e-mail template for lead alerts

Daniel October 26th, 2016

Update: Intercom integration

You can now embed single and NPS questions into your Intercom messages and emails and have answers integrated into respondents' Intercom profiles. Have a look at our refreshed integration page here.