Tomek October 27th, 2017

Update: Enhanced Intercom integration

We listened to your feedback. You asked for better integration with one of the most used tools - Intercom, and we delivered!

Here’s a quick highlight of changes:

  • You can use data from Intercom (segments, tags) to trigger Survicate surveys
  • Text answers collected with Survicate can start Intercom conversations
  • You can send responses as dates to Intercom
  • And here is a view of our changes from the user perspective - right on your panel,in the settings section of Intercom Integration:

  • Also, our Customer Success team, mainly Cezary, went back to the drawing board and rebuilt the whole Intercom manual.

Go ahead and check how easy it is now to understand the integration processes, right here!


New Features

  • data from Intercom (segments, tags) to trigger Survicate surveys

  • Text answers collected with Survicate can start Intercom conversations

  • You can send responses as dates to Intercom

Updates

  • Knowledge Base for Intercom