Releases tagged: intercom

Tomek October 27th, 2017

Update: Enhanced Intercom integration

We listened to your feedback. You asked for better integration with one of the most used tools - Intercom, and we delivered!

Here’s a quick highlight of changes:

  • You can use data from Intercom (segments, tags) to trigger Survicate surveys
  • Text answers collected with Survicate can start Intercom conversations
  • You can send responses as dates to Intercom
  • And here is a view of our changes from the user perspective - right on your panel,in the settings section of Intercom Integration:

  • Also, our Customer Success team, mainly Cezary, went back to the drawing board and rebuilt the whole Intercom manual.

Go ahead and check how easy it is now to understand the integration processes, right here!


New Features

  • data from Intercom (segments, tags) to trigger Survicate surveys

  • Text answers collected with Survicate can start Intercom conversations

  • You can send responses as dates to Intercom

Updates

  • Knowledge Base for Intercom

Olga April 14th, 2017

Update: New survey, action, notification type, redesigned NPS and small improvements

A lot's going on, so let's jump straight into the update :)

We've updated the Email NPS survey theme!

Many of Intercom integration users asked us about surveying their customers without redirecting them to a landing page after the first question. This is why we've built Intercom Themed Surveys - they look like Intercom messages, but all of the survey steps take place within the widget.

Users who need to act on the feedback right when it happens should take a look at Survey notifications. We'll send you an email with responses of every single respondent after the survey is submitted. You can set it up in the Launch section.

If you're using a chat service on your website, you can open a chat window at the end of your survey. Why would you? Let's say that you want to prompt someone to reach out to you or someone states that navigating your website is problematic - this is where "Start a Chat" step will be useful.


We're now prompting you to save your survey before leaving the Questions section to avoid any data losses, as well as to choose messaging service provider before you start adding questions to in-message surveys - just to make sure that you always use a correct version of the snippet.

We've also added support for Pardot version 4 API. You can change a version that you're using in integration's settings.


New Features

  • Intercom Themed Surveys

  • Survey notifications

  • "Start a Chat" survey step

  • New Email NPS survey theme

Updates

  • Pardot API version 4 support

  • Launch section for in-message surveys now prompts users to choose a provider of messaging services

  • Users will now be prompted to save changes before leaving "Questions" section

  • Change of credit card details is now available within the app

  • Information about views and response rate for questionnaires, in-message and email surveys was removed from the Dashboard

Daniel October 26th, 2016

Update: Intercom integration

You can now embed single and NPS questions into your Intercom messages and emails and have answers integrated into respondents' Intercom profiles. Have a look at our refreshed integration page here.